Privacy Policy
Informetic International respects your privacy and is committed to protecting the personal information you provide to us through our website, a1laptopprinterservice.com.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
By using our website or submitting information through our contact, booking, enquiry, or service request forms, you acknowledge that you have read and understood this Privacy Policy.
1. About Informetic International
Informetic International provides computer and IT-related services, including:
Laptop Repair
Desktop Repair
Printer Repair
Motherboard Repair
Data Recovery
SSD Upgrade
RAM Upgrade
Virus Removal
Windows Installation
Networking & Internet Services
AMC Services
CCTV Security Products and Services
Doorstep IT Support
Other related IT support and technical services
2. Information We May Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal Information
When you contact us, request a service, submit an enquiry, or book a service, we may collect:
Full name
Mobile/telephone number
Email address
Address or service location
Details of the service you require
Information about your laptop, desktop, printer, CCTV system, or other device
Messages, enquiries, or other information you voluntarily provide
Device and Technical Information
When you visit our website, certain technical information may be automatically collected, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website or page
Basic website usage information
This information may be used for website security, troubleshooting, performance improvement, and analytics.
3. How We Collect Information
We may collect information when you:
Submit a contact form
Submit a service booking form
Request a repair or maintenance service
Contact us by phone
Contact us through WhatsApp or other communication channels
Send us an email
Request a doorstep service
Interact with our website
Subscribe to any communication or promotional service, where applicable
We only seek information that is reasonably necessary for the relevant purpose.
4. How We Use Your Information
We may use the information collected from you for purposes including:
Responding to your enquiries
Confirming and managing service requests
Scheduling repair or doorstep visits
Providing technical support
Communicating with you regarding your service
Providing quotations or service-related information
Contacting you about your device or repair status
Processing and managing service-related records
Improving our website and customer experience
Maintaining website security
Detecting and preventing fraudulent or unauthorized activity
Complying with applicable legal and regulatory requirements
Sending service-related communications
Sending promotional communications where you have permitted or requested them
We will not use your personal information for unrelated purposes without an appropriate legal basis or permission where required.
5. Service and Device Information
If you submit a laptop, desktop, printer, storage device, CCTV equipment, or another electronic device for repair or service, we may need to record information about the device, such as:
Device brand and model
Serial number, where necessary
Reported problem
Service history
Repair or diagnostic information
Parts replaced
Service status
We use this information to diagnose, repair, maintain, track, and provide support for your device.
6. Data Recovery and Device Privacy
For data recovery, computer repair, virus removal, Windows installation, or similar services, our technicians may need to access files, folders, operating-system information, or storage devices to perform the requested service.
We aim to handle customer data responsibly and only access information reasonably necessary to perform the requested technical service.
However, customers are responsible for maintaining appropriate backups of important data before submitting a device for repair or service whenever reasonably possible.
Informetic International does not guarantee successful recovery of every file or data set, particularly where a storage device has severe physical or logical damage.
7. WhatsApp, Phone and Email Communication
If you contact us through phone, WhatsApp, email, or another communication platform, the information you provide may be used to respond to your enquiry and provide the requested service.
Third-party communication platforms may process information according to their own privacy policies and terms. We recommend reviewing the privacy policies of those platforms when using their services.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.
Cookies may help us:
Remember certain preferences
Understand how visitors use the website
Improve website performance
Maintain website security
Measure website traffic and performance
Some cookies may be provided by third-party services used on our website.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
9. Analytics and Third-Party Services
We may use third-party services for purposes such as:
Website analytics
Website security
Spam prevention
Embedded maps
Communication
Advertising or marketing
Payment processing, where applicable
Such third-party providers may process certain information according to their own privacy policies.
Where applicable, third-party services may include services provided by companies such as Google, Meta, WhatsApp, hosting providers, analytics providers, or other technology providers.
We recommend that you review the privacy policies of such third-party services when using their features.
10. Google Maps and Embedded Content
Our website may use Google Maps or other third-party embedded services to display location information or provide navigation assistance.
When you interact with such embedded services, the relevant third-party provider may collect information according to its own privacy policy and terms.
11. How We Share Information
We do not sell or rent your personal information as a commercial product.
We may share information where reasonably necessary with:
Authorized employees or technicians
Service personnel
Website hosting or technical service providers
Communication service providers
Analytics or security providers
Payment service providers, where applicable
Professional advisers, where reasonably necessary
Government authorities or law-enforcement agencies where required by applicable law
Any sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements.
12. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no website, server, electronic communication, or data transmission over the internet can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing services
Maintaining service records
Responding to enquiries
Handling complaints or disputes
Maintaining business and accounting records
Complying with legal or regulatory obligations
When personal information is no longer reasonably required and there is no legal requirement to retain it, we may delete, anonymize, or securely dispose of it.
14. Your Rights
Subject to applicable law and its requirements, you may have rights regarding your personal information, including the right to:
Request information about the personal data we process about you
Request correction of inaccurate or incomplete personal information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Request information regarding the processing of your personal data
Raise a complaint regarding our handling of your personal information
Some requests may be subject to legal limitations or legitimate business requirements.
15. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw your consent by contacting us using the details provided below.
Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary for that service.
16. Children’s Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly seek to collect personal information from children without appropriate authorization or a lawful basis.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
17. Links to Other Websites
Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
18. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in:
Our services
Website functionality
Technology
Legal or regulatory requirements
Data protection practices
Any updated version will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, want to request information regarding your personal data, or wish to raise a privacy-related concern, you may contact us using the following details:
Informetic International
Phone: +91 98747 62497
Email: info@a1laptopprinterservice.com
Website: a1laptopprinterservice.com
Address: 2, Diamond Harbour Road, Kolkata – 700023, India
For privacy-related requests, please clearly mention “Privacy Request” in your communication so that we can identify and process your request appropriately.
20. Consent
By using our website and voluntarily submitting your personal information through our contact, booking, enquiry, or service forms, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, we will seek consent in accordance with applicable data protection requirements.
21. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy or the handling of personal information shall be subject to the applicable laws and jurisdiction of India.