Terms & Conditions
Welcome to Informetic International.
These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your use of the Informetic International website, a1laptopprinterservice.com, and the services provided by Informetic International.
By accessing our website, contacting us, booking a service, submitting a device for repair, or using any of our services, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our website or services.
1. About Our Services
Informetic International provides IT repair, maintenance, upgrade, networking, security, and related technical services, including:
Laptop Repair
Desktop Repair
Printer Repair
Motherboard Repair
Data Recovery
SSD Upgrade
RAM Upgrade
Virus Removal
Windows Installation
Networking & Internet Services
AMC Services
CCTV Security Products and Services
Doorstep IT Support
Other related IT and technical services
The availability of a particular service may depend on the device, location, technical condition, availability of parts, and other circumstances.
2. Service Enquiry and Booking
Submitting a service request, enquiry, contact form, WhatsApp message, or booking request does not automatically guarantee a confirmed appointment or service.
A booking may be considered confirmed only after Informetic International communicates confirmation through an appropriate channel.
We may contact you by phone, WhatsApp, email, or other available communication methods to confirm:
Customer details
Device information
Service requirements
Service location
Estimated charges
Appointment timing
Other relevant information
3. Diagnosis and Inspection
Before starting a repair, our technician may inspect and diagnose the device to determine the likely cause of the problem.
Diagnosis may involve:
Hardware inspection
Software testing
Component testing
System diagnostics
Network testing
Printer testing
Storage-device assessment
Other technical checks
The initial problem described by the customer may not always be the actual underlying fault.
Additional faults may become apparent during diagnosis or repair.
4. Service Estimate and Quotation
Where reasonably possible, we may provide an estimated repair cost after diagnosis.
The final cost may vary depending on:
Actual fault discovered
Parts required
Availability and price of replacement parts
Additional technical work
Customer-requested changes
Taxes or other applicable charges
Third-party or manufacturer-related requirements
Where additional work materially changes the estimated cost, we may seek customer approval before proceeding, where reasonably practicable.
5. Parts and Replacement Components
Replacement parts may be:
Original/OEM parts
Genuine parts
Compatible parts
Refurbished parts
New aftermarket parts
The type of part supplied or installed will depend on availability, compatibility, customer requirements, and the agreed service.
Where the customer specifically requests a particular brand or type of component, availability may affect the final quotation and service timeline.
We do not guarantee that every required replacement part will always be available.
6. Warranty on Repair Services
Where a specific repair or replacement part includes a warranty, the applicable warranty period and conditions will be communicated to the customer through the invoice, service document, quotation, or other applicable communication.
Warranty coverage may apply only to the specific repair or component covered by the stated warranty.
Warranty may not cover:
Physical damage
Liquid or moisture damage
Accidental damage
Electrical or voltage-related damage
Improper handling
Unauthorized modification or repair
Malware or virus-related issues
New or unrelated faults
Damage caused after delivery
Normal wear and tear
Consumable items, where applicable
Warranty terms may vary depending on the service and replacement component.
7. Data Backup Responsibility
Customers are strongly advised to maintain a complete backup of important data before submitting a device for repair, upgrade, operating-system installation, virus removal, or other technical work.
The customer remains responsible for maintaining backups of important:
Documents
Photos
Videos
Business files
Emails
Software data
Other personal or business information
Unless specifically agreed in writing, Informetic International does not guarantee preservation of customer data during repair or technical service.
8. Data Recovery Services
Data recovery is a technically uncertain service.
Successful recovery cannot be guaranteed because the result may depend on:
Physical condition of the storage device
Logical damage
File-system corruption
Overwriting of deleted data
Encryption
Mechanical failure
Controller failure
SSD technology
Other technical conditions
Any recovery estimate provided before detailed assessment may be subject to change.
Where recovery is technically unsuccessful, charges may still apply for diagnostic or agreed technical work, if communicated to the customer.
9. Customer Authorization
By submitting a device for repair or service, the customer confirms that they are authorized to provide the device to Informetic International for the requested work.
The customer should not submit a device belonging to another person or organization without appropriate authorization.
For business, corporate, or organization-owned devices, the person requesting service is responsible for obtaining the necessary authorization from the relevant organization.
10. Customer Data and Confidentiality
We understand that computers, storage devices, and business equipment may contain confidential information.
Our technicians will make reasonable efforts to protect customer information and access only information reasonably necessary for the requested technical service.
However, customers should remove or secure highly sensitive information wherever reasonably possible before submitting a device for repair.
Our handling of personal information is also governed by our Privacy Policy.
11. Passwords and Access Credentials
Certain services may require passwords, administrator access, device PINs, Wi-Fi credentials, or other access information.
Customers should provide only the credentials reasonably necessary to perform the requested service.
Where possible, customers may create temporary access credentials for technical work.
We will not intentionally use customer credentials for purposes unrelated to the requested service.
12. Windows Installation and Software
Windows installation, operating-system reinstallation, software installation, activation, and configuration services are subject to applicable software licensing requirements.
Customers are responsible for providing valid licenses or product keys where required.
Informetic International does not support or encourage the use of pirated, cracked, illegally activated, or unauthorized software.
If a customer requests installation of third-party software, the customer is responsible for ensuring that they have the legal right to use that software.
13. Virus and Malware Removal
Virus and malware removal services are provided on a best-effort technical basis.
Although we take reasonable measures to identify and remove malicious software, complete removal or prevention of future infections cannot always be guaranteed.
Customers are responsible for:
Maintaining updated software
Using appropriate security software
Avoiding suspicious downloads
Avoiding unauthorized software
Following recommended security practices
14. Doorstep Service
Doorstep service may be available in selected locations and may depend on technician availability and service requirements.
Doorstep service may involve additional charges depending on:
Distance
Service location
Type of service
Travel requirements
Emergency or priority requests
Some repairs may not be suitable for doorstep service and may need to be performed at our service location.
In such cases, the device may need to be transported to our service facility with the customer’s approval.
15. Appointment and Waiting Time
Customers are requested to provide accurate contact and location information for doorstep or scheduled services.
Appointment times are estimates and may be affected by:
Traffic
Weather
Previous service delays
Technician availability
Parts availability
Emergency service requirements
Other circumstances beyond our reasonable control
We will make reasonable efforts to communicate significant delays where practicable.
16. AMC Services
Annual Maintenance Contract (“AMC”) services are governed by the specific scope, duration, service frequency, equipment list, and terms agreed with the customer.
AMC may include preventive maintenance, troubleshooting, technical support, and other services specified in the applicable agreement.
Unless specifically included in the AMC agreement, the following may be charged separately:
Replacement parts
New equipment
Major hardware repairs
Consumables
Third-party charges
Specialized services
Additional installations
The specific AMC quotation or agreement will take precedence where it contains terms specific to the customer’s contract.
17. CCTV Products and Services
CCTV product supply, installation, configuration, repair, and maintenance may depend on:
Product availability
Camera specifications
Site conditions
Cabling requirements
Internet connectivity
Storage requirements
DVR/NVR compatibility
Power availability
Customer requirements
Customers are responsible for ensuring that CCTV surveillance is used in accordance with applicable laws and privacy requirements.
Informetic International provides technical installation and support and does not determine the legal appropriateness of surveillance at a particular location.
18. Networking and Internet Services
Networking and internet-related services may include router configuration, LAN setup, Wi-Fi setup, troubleshooting, and related technical support.
Internet speed, uptime, and availability may depend on the customer’s Internet Service Provider (“ISP”), infrastructure, location, equipment, and external network conditions.
Informetic International is not responsible for outages or service failures caused by an external ISP or third-party network provider.
19. Service Completion and Delivery
A repair or service may be considered completed when:
The agreed work has been performed; or
The device has been tested to the extent reasonably possible; or
The customer has been informed that the device is ready for collection or delivery.
Customers should inspect their device and accessories at the time of collection or delivery where reasonably possible.
20. Uncollected Devices
Customers should collect repaired or serviced devices within the period communicated by Informetic International.
If a device remains uncollected for an extended period after reasonable attempts to contact the customer, storage or other reasonable charges may apply where legally permissible and where such charges have been communicated.
If a device remains abandoned for a prolonged period, we may take further action in accordance with applicable law.
We recommend that customers keep their contact information updated so that service and collection notifications can be delivered successfully.
21. Payment Terms
Customers are responsible for paying the agreed service charges, parts charges, applicable taxes, and other disclosed charges.
Payment may be required:
Before service
At the time of service
At the time of delivery
At the time of collection
According to an agreed corporate or AMC payment schedule
The applicable payment terms will depend on the service.
Where an advance payment is required, the service may not begin until the required payment has been received.
22. Refunds and Cancellations
Refund eligibility may depend on:
Type of service
Whether work has already started
Whether parts have been ordered
Whether parts have been installed
Whether third-party charges have been incurred
The specific quotation or service agreement
Applicable law
If a customer wishes to cancel a service, they should contact Informetic International as soon as possible.
Any applicable refund will be handled according to the agreed service terms and applicable law.
Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded.
23. Customer Responsibilities
Customers are responsible for:
Providing accurate information
Describing the reported problem honestly
Providing necessary authorization
Maintaining backups
Providing valid software licenses where required
Providing necessary access for the requested service
Disclosing previous repairs or modifications where relevant
Collecting devices within the agreed or communicated period
Paying applicable charges
Following reasonable technical recommendations
24. Limitation of Liability
Informetic International will make reasonable efforts to provide professional and reliable services.
However, to the extent permitted by applicable law, we shall not be responsible for losses resulting from circumstances outside our reasonable control, including:
Pre-existing damage
Hidden hardware faults
Severe physical damage
Liquid damage
Electrical surge or voltage fluctuations
Data corruption
Malware infection
Customer misuse
Unauthorized repairs
Third-party software
Internet or ISP failures
Manufacturer defects
Failure of replacement components supplied by third parties
Events beyond reasonable control
Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.
25. Third-Party Products and Services
Some products, components, software, Internet services, payment services, or other technologies used during a service may be provided by third parties.
Third-party products and services may be subject to their own:
Warranty
Terms
License conditions
Availability
Manufacturer policies
Where applicable, customers may need to deal directly with the relevant manufacturer or third-party provider for matters covered exclusively by their warranty or terms.
26. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, service descriptions, prices, availability, images, specifications, offers, and other website information may change from time to time.
Website content should not automatically be treated as a final quotation unless specifically confirmed by Informetic International.
27. Service Pricing
Prices displayed on the website, promotional materials, or other communication may be indicative unless specifically stated otherwise.
Final pricing may depend on diagnosis, parts, device model, service requirements, location, and other relevant factors.
Customers will be informed of applicable charges as reasonably practicable before significant additional work is undertaken.
28. Promotional Offers
Promotional offers may be subject to specific conditions, validity periods, service areas, customer eligibility, and availability.
Unless expressly stated otherwise, promotional offers:
Cannot necessarily be combined with other offers
May have limited availability
May apply only to selected services
May be changed or withdrawn subject to applicable law
Any specific promotional terms communicated with an offer will apply to that offer.
29. Intellectual Property
All content on the Informetic International website, including:
Logo
Brand name
Text
Graphics
Images
Website design
Icons
Videos
Layout
Other original content
is owned by or used with permission by Informetic International or its respective rights holders, unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without appropriate authorization.
30. Prohibited Use of the Website
You agree not to use the website to:
Submit false information
Attempt unauthorized access
Introduce malicious software
Interfere with website operation
Scrape or copy website content unlawfully
Impersonate another person
Submit fraudulent service requests
Use the website for unlawful purposes
Violate the rights of others
We reserve the right to take appropriate action where misuse of the website is identified.
31. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily mean that Informetic International endorses or controls those third-party websites.
We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites.
32. Force Majeure
Informetic International shall not be responsible for delays or inability to provide services caused by circumstances beyond our reasonable control, including:
Natural disasters
Fire
Flood
Severe weather
Government restrictions
Strikes
Transportation disruption
Power outages
Internet outages
Supplier delays
Parts shortages
War or civil disturbance
Other circumstances beyond reasonable control
We will make reasonable efforts to resume or complete affected services when circumstances permit.
33. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect:
Changes in our services
Changes in business practices
Changes in technology
Changes in applicable law
Changes in website functionality
The updated version will be posted on this page with a revised effective date.
Your continued use of the website or services after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.
34. Privacy
Our collection and use of personal information are governed by our Privacy Policy.
By using our website or services, you acknowledge that you should review our Privacy Policy to understand how personal information is handled.
35. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to these Terms or our services shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction under applicable Indian law.
36. Consumer Rights
Nothing in these Terms is intended to remove, restrict, or waive any statutory consumer rights or protections that cannot legally be excluded or restricted.
Where applicable, customers may exercise their rights under relevant Indian consumer protection and other applicable laws.
37. Contact Us
If you have any questions regarding these Terms & Conditions, service terms, quotations, cancellations, warranties, or other service-related matters, please contact us:
Informetic International
Phone: +91 98747 62497
Email: info@a1laptopprinterservice.com
Website: a1laptopprinterservice.com
Address: 2, Diamond Harbour Road, Kolkata – 700023, India
Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM
38. Acceptance of Terms
By accessing our website, contacting Informetic International, booking a service, submitting a device for repair, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to your rights under applicable law.